5 Tips to Improve Communication with Tenants

5 Tips to Improve Communication with Tenants

The relationship between a landlord and a tenant is ill-fated by nature. In fact, wherever there is an exchange of money involved, there is bound to be tension. However, you can alleviate much of the stress by establishing an effective communication channel. Here are 5 tips on how to improve communication with tenants.

Establish Some Ground Rules

It is important to establish basic ground rules. It helps deliver your expectations to the tenant and vice versa. Make sure to list down the division of responsibilities and contact timings and information, if any. The tenant must be well aware of their duties and what they can reach out to you for.

You must also list down rules regarding rent collection. Set a date and clearly communicate to your tenant that you expect them to pay the rent by that date maximum. Doing so ensures that your tenant is well aware of your expectations and must try and deliver them.

Write Welcome Notes

A welcome note is a great way to start a conversation with your tenant. It also makes the landlord a little less formidable, which is essential if you want a good relationship. Give them a friendly, warm welcome and some tips to settle in. Do let them know that they can reach out to you in times of emergencies.

Do Not Just Hear, Listen!

We cannot stress the importance of listening enough. It is not only beneficial for improving communication, but also for your investment. Whatever problem your tenant may be having could be the reason why your property isn’t doing so well on the rental market.

It could be something as small as a leaking faucet or creaking floors. However, it may play a significant role in determining your property’s worth.

Respond to Maintenance and Repair Requests Quickly

Often times, tensions alleviate when the tenant feels like the landlord or property manager isn’t catering to their requirements. The easiest way to solve the problem is to ensure you actively respond to the tenant’s request.

If they complain about a leaking faucet, make sure to get it fixed within the next two days. Do not wait for other complaints to accumulate before you decide to call in the plumber. That is not only unfair to the tenant but is also quite unethical.

Give the Tenant Multiple Means to Contact You

Having multiple communication channels is essential as it ensures they can reach you in emergencies. If there is a gas leakage or a burglar invasion, your tenant must be able to reach out to you as you will be responsible for dealing with insurance and calling the gas company.

Even if you have a property manager, it is essential that you provide the tenant of your personal number for any complaints they may have.

Lastly, it is essential to be polite. We give respect to earn respect, and if we lack basic mannerisms, then effective communication becomes challenging to stay the least.

With these 5 tips on how to improve communication with tenants, you can effortlessly establish a long-lasting friendly relationship that is mutually beneficial for both them and you. Stay humble, stay open, stay responsive, and show your willingness to cater to the tenant’s requirements. If you do all this, you will have an ideal relationship with your tenant.


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